Punishes Singh Soni, Suki AI
Studies have shown that 70% of physicians say they experience some level of burnout, the main reason being the enormous amount of administrative work placed on them.
Suki AI, a leading tech startup that provides AI-powered voice solutions for healthcare, has found a solution for overworked doctors.
Suki delivers fast and accurate voice experiences through the electronic medical record (EMR) system using the latest advancements in natural language processing and machine learning. It can be called Siri or Alexa for healthcare documentation to ease the administrative burden on doctors.
Analytics India Magazine interacted with Suki AI Founder and CEO, Punit Singh Soni, about his journey as Product Manager at Flipkart to the launch of his health tech company.
AIM – How are AI voice solutions helping the healthcare industry, especially during this pandemic?
M. Soni – Physician burnout is a long-standing problem. Studies have shown that doctors spend two hours on administrative tasks such as clinical documentation, prescription paperwork, etc., for every hour spent on patient care, resulting in a huge burden on doctors. The Covid pandemic has greatly aggravated the situation: taking care of the influx of Covid patients adds even more pressure and stress, not to mention the corresponding administrative tasks that doctors have to perform. AI voice solutions can help ease some of the burdens on physicians. Voice is a natural and fast way to interact, and voice activation tools and solutions can help clinicians complete their tasks faster and easier.
One example is clinical digital assistants, like Siri or Alexa for healthcare. These digital assistants operate on voice commands and help clinicians with tedious and time-consuming activities such as clinical documentation, coding diagnoses, or extracting information from the electronic health record (EHR). The most advanced digital assistants use the latest AI techniques so they are highly accurate and easy to use – clinicians can speak naturally, without having to memorize commands, and assistants can understand users’ intentions and Act in consequence. These solutions have great potential to save clinicians significant time, reduce stress, and allow them to better focus on their patients.
AIM – Who is your target audience and competitors in AI voice solution?
Mr. Soni – Our target audience is healthcare providers, including doctors, nurses, hospitals, clinics, etc. We aspire to help every clinician overloaded with administrative tasks. Suki Assistant is now used in more than 100 healthcare systems and clinics. We serve clinicians in more than three dozen specialties, including family medicine, orthopedic surgery, obstetrics/gynecology, plastic surgery, and gastroenterology.
Our main competitors are traditional voice-to-text companies that transcribe speech. Although Suki has this ability, we do more than just dictate – we can help with other administrative tasks, such as coding diagnoses and extracting information, such as patient medications, from patient records. electronic health.
AIM – What does Suki offer in terms of reduced documentation, advanced technology and durability?
Mr Soni – Suki Assistant uses the latest AI and voice technology so doctors can speak naturally to complete administrative tasks, from clinical documentation to coding diagnoses to retrieving information from the EHR. Suki leverages advanced NLP, ML algorithms and architecture to deliver accurate documentation to physicians. Providers can use a variety of voice commands to complete clinical documentation items, personalize the voice experience, and streamline workflows. Suki also offers its proprietary voice platform, Suki Speech Platform, to partners who want to create a best-in-class voice experience for their solutions, such as electronic medical records. Such functionality is critical as healthcare technology solutions increasingly turn to voice to enhance the user experience.
AIM – How Suki is educating the medical fraternity on using health technology to focus more on clinical work?
Mr. Soni – To create great healthcare solutions, we need to understand the issues and challenges our users face. The culture of clinicians is very different from that of technologists, so building understanding and empathy between these two groups is an essential part of how Suki works. We have doctors on our team, who help design and build the product. These clinicians have an intimate understanding of our users’ challenges, so having their input and leadership is essential to creating a product our users love.
AIM – What is your roadmap for India and the new Indian hub?
Mr. Soni – At Suki, we want to build for the future of healthcare systems and emerge as the torchbearer of the country’s still nascent SaaS-based healthcare technology space. We want to help make India a global hub for solving the world’s biggest and most complex health issues. With world class mentors and industry professionals, we are looking for great tech talent who can learn and build globally, which in turn will encourage Indian tech talent to venture into IT. health as a space to create the best products.
On the road ahead, we will significantly expand our user base of health systems and medical groups, advance our product’s AI capabilities, and add new features that streamline documentation, coding, billing, and other administrative tasks for clinicians.
AIM – What do you think of the government’s efforts to digitize the healthcare sector?
Mr. Soni – Access to data and interoperability are key to driving the digital transformation of healthcare. AI solutions need large amounts of data to function, so making this information accessible, secure and confidential is essential. In the United States, health data is stored in a very fragmented way, in systems with varying levels of interoperability. This is a tall order as their technology stacks limit your ability to serve your customers. We welcome the health care initiatives recently announced by the Indian government, including the Ayushman Bharat Digital Mission, which intends to roll out a digital health record for every Indian citizen. Having a robust infrastructure for health data sets a solid foundation for technological innovation in the industry.
PURPOSE – How will you use the funds recently raised in the Series C round?
Mr. Soni – We recently raised $55 million in Series C funding, led by March Capital, with additional support from Philips Ventures and all previous investors including Venrock, Flare Capital, Breyer Capital and Health Ventures. We want to expand our operations in India in 2022 with the funds, where we have set up an office and hired the best product and engineering talent in the country.
We will use this funding to make strategic investments that will expand its user base through new and existing partnerships with leading health systems and medical groups while strengthening employee growth and development.