New MetricNet Website Offers Improved User Experience and Simplified Membership

INCLINE VILLAGE, NEVADA, USA, Sept. 13, 2022 / — MetricNet, LLC, the global leader in IT services and support and contact center benchmarking, has launched an all-new website with improved user experience and streamlined member registration. User experience improvements include an expanded navigation menu, optimized infrastructure to improve loading speed, and a more intuitive overall structure. Service and support professionals have the ability to quickly and easily purchase downloadable benchmarks from the benchmarking store and browse the resource library of white papers, presentations, blogs and articles from from the same account.

“MetricNet offers a comprehensive suite of benchmarks, dashboards, tools, templates, calculators, and other resources for contact centers and help desk organizations aspiring to achieve world-class performance. .” said Jeff Rumburg, Managing Partner of MetricNet. “Our new website has been designed to make it easier for our customers and members to access the information they need, and to enhance and accelerate their career growth.

MetricNet’s white papers, case studies, webcasts and presentations are invaluable for personal growth and team building. With them, industry professionals can expect to learn how top performing service and support groups leverage metrics and benchmarking to continuously improve and ultimately achieve world-class performance. Those interested in learning more can check out MetricNet’s Resource Library or the Benchmarking Store.

Mr. Rumburg is the recipient of the Ron Muns Lifetime Achievement Award, was named to HDI’s Top 25 Thought Leaders list for five years, and served on HDI’s Strategic Advisory Board. He is co-founder and managing partner of MetricNet, LLC, where he is responsible for global strategy, product development and customer engagement. A leading benchmarking and reengineering expert, Mr. Rumburg is the author of a bestselling book on benchmarking and has been retained as a benchmarking expert by iconic companies such as as American Express, USAA, Coca Cola and Emory Healthcare.

If you would like more information about benchmarking your service and support functions, please visit or email MetricNet at info(at)metricnet(dot) com.

About MetricNet

MetricNet, LLC is the worldwide leader in IT services and support, contact center benchmarking and performance improvement consulting. More than half of the Global 2000 rely on MetricNet’s benchmarks and best practices guidance to improve and optimize their performance. MetricNet is the first and still the only company to offer downloadable industry benchmarks from its website. With a global benchmarking database of nearly 4,000 service and support references, MetricNet has the most comprehensive database of process and performance metrics in the industry.

Jeffrey Rumbourg
MetricNet, LLC
+1 775.298.7772
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