KLAS and Phreesia Partner to Provide Patients with Health Technology Information
SALT LAKE CITY & RALEIGH, NC–(BUSINESS WIRE)–KLAS, a healthcare research and analytics company, and Phreesia, a leader in patient onboarding, education and activation, are pleased to announce the release of a report which aims to shed light on patients’ preferences and expectations regarding the technology they interact with as part of their healthcare experience. The report is the result of a survey designed to better understand patients’ feelings on a range of topics, including how they like to schedule their appointments, their participation in telehealth visits and their communication with their doctor.
KLAS and Phreesia have partnered on this report because they share a common mission to improve healthcare and the patient experience, and they recognize that patient voices and preferences are not always reflected in health technology. Both organizations leveraged the size and scale of Phreesia’s network, which completed more than 100 million patient registrations in 2021, to gain first-hand insight into patient priorities.
“What do patients want? asked Adam Gale, CEO of KLAS Research. “This report, based on a survey of nearly 13,000 patients, provides in-depth insights into how providers and suppliers can help meet patient preferences.”
Phreesia surveyed patients across the United States over a two-week period in 2021 as they presented for a doctor’s appointment using Phreesia’s automated admissions platform. The quantitative survey asked 14 questions about patients’ experiences using health technology. Respondents represented a wide range of demographic groups by age, education level, race and gender.
The report includes a lot of detailed, data-driven insights and recommendations to vendors, including:
Digital access tools are very important for patients: online appointment booking and check-in, price transparency and online bill payment are among the offers that patients want the most. Survey responses indicate that patients aged 18-34 are almost twice as likely to choose organizations that have digital access tools.
There are gaps between what patients want and what is offered by providers and provider organizations, for example, the ability to schedule and reschedule an appointment or request a prescription refill online.
Patients are still interested in telehealth: nearly half of respondents have had at least one virtual visit in the past year. Of those who haven’t, 40% said they are likely to receive care virtually in the future.
Only 33% of respondents interact with a provider portal at least once a month, and 26% do not use a portal at all, with younger patients (18-24 years old) most likely to belong to this category. last category. The report recommends that providers take a multi-pronged approach and offer technology alternatives for things like virtual care and patient communication to better engage those who rarely or never use a portal, in addition to encourage increased adoption of the portal.
“As the report describes, patients want to be more actively involved in their healthcare, especially since the start of the pandemic,” said Chaim Indig, CEO of Phreesia. “We believe that patient-centred care is essential to the transformation of our healthcare system. It is extremely important to us to be able to use our knowledge to help providers better engage patients and improve their experience. We are delighted to partner with KLAS for this valuable work.
This collaboration is the result of Phreesia and KLAS’ shared interest in ensuring that the voice of patients is heard and that technology reflects their needs and preferences. As part of the non-financial agreement, KLAS performed its own analysis of the Phreesia data, created this report, and retains editorial rights. KLAS’ partnership with Phreesia is in no way an endorsement of Phreesia’s performance and has had no impact on Phreesia’s position in the KLAS rankings.
KLAS has been providing accurate, honest, and unbiased information to the health informatics industry (HIT) since 1996. KLAS’ mission is to improve healthcare worldwide by amplifying the voices of providers and payers. The scope of our research is constantly expanding to better meet market needs as technology becomes more and more sophisticated. KLAS finds HIT data difficult to obtain by building strong relationships with our industry payer and supplier friends. Learn more at klasresearch.com.
Phreesia offers healthcare organizations a suite of robust applications to manage the patient admission process. Our innovative SaaS platform engages patients in their healthcare and delivers a modern, convenient experience, while enabling our customers to improve clinical care and increase efficiency.