How regional digital health app BookDoc overcomes COVID-19

Kuala Lumpur, Malaysia, March 1, 2022 /PRNewswire/ — BookDoc is an award-winning digital healthcare platform offering its users a complete, end-to-end healthcare solution at their fingertips. Founded in Malaysia in 2015, BookDoc has been profitable for 4 or 5 years, and is now operational in 5 countries in total/Regions (Malaysia, Singapore, Indonesia, hong kong and Thailand) and 20 cities. BookDoc aims to continue growing its ecosystem in the near future, both online and offline, expanding its presence and reach by providing more seamless and integrated healthcare.

In its largest project to date, BookDoc has been appointed by the Ministry of Health (MOH) to administer COVID-19 vaccines under the PICK program, at malaysia largest vaccination center, Putra World Trade Center (PWTC) in 2021. Upon completion of the initial phase of the PWTC vaccination program, BookDoc successfully administered 1.3 million doses of vaccination. Currently, BookDoc is back at the PWTC, helping the government run the booster program for COVID-19 vaccinations as well as the PICKids program.

As a player in the digital health industry amid the COVID-19 pandemic, BookDoc has also taken an active corporate social responsibility (CSR) role to help fight COVID-19. In addition to the vaccination effort, BookDoc is also working with the MOH on its special COVID-19 digital mobile platform, which includes the following:

  1. Online appointments: online appointment system for more than 600 government health clinics (Klinik Kesihatan) across Malaysiacovering more than 20 million inhabitants;
  2. “Uberization” of COVID-19 laboratory tests: COVID-19 RT-PCR tests performed in the comfort of one’s home or office;
  3. COVID-19 Webinars: Collaborating with public health professionals and experts to host live webinars on COVID-19 related topics;
  4. Virtual clinic services: Teleconsultations where in-person consultations are not required (especially for follow-up cases)

Aligning with public and private sector efforts for stronger mental health initiatives, BookDoc has also partnered with related organizations to advocate and highlight the importance of mental health. BookDoc provides teleconsultation services through an online platform where patients can contact healthcare professionals, in relation to general and mental health issues during the pandemic – all from the comfort and anonymity of their home.

Beyond the fight against COVID-19, BookDoc has continued its operations by offering virtual fitness challenges to improve the general well-being of its users. BookDoc’s Activ feature highlights the importance of fitness while providing gamification of the usual workout routine, offering incentives and rewards through a tier-based system with reward partners over 5,500 touchpoints. In recent months, BookDoc has also joined a partnership with public and private sector organizations to run virtual races – all in a collaborative effort to improve the general health of the public, while providing incentives and motivation to stay healthy. good health.

Entering his 7and year since its inception, BookDoc has since expanded its list of features – now providing a total of 9 features to its user base. Ranging from an online marketplace with an extensive catalog of over 5,500 SKUs of discounted health products and services, to a health coaching feature that gives users access to the in-house team of nutritionists and BookDoc dietitians, BookDoc has managed to provide a broad yet versatile experience for its users. For businesses, BookDoc provides a one-stop solution for managing employee health claims and benefits, as well as personalized employee wellness programs. By partnering with local businesses and multinational corporations, BookDoc aims to increase productivity in the workplace and ultimately reduce employee healthcare costs.

Winning awards such as CNBC as one of the world’s top 100 startups; The competition jointly organized by Pfizer and Alibaba – Healthcare Fintech Alliance (HFA) Innovation Challenge, Asia; ASEAN Summit (Business Awards 2019-2020) as the most innovative startup in the region and also by Frost & Sullivan (2015-2021) as one of the most innovative health technology startups in the region.

The BookDoc app can be downloaded for free from Google Play Store, Apple App Store and Huawei AppGallery, and can also be accessed online at

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