Healthcare Technology Trends Will Improve Patient Experience


In our constantly changing and technologically advanced world, convenience is king, and this absolutely applies to the healthcare industry.

Improving the patient experience is a noble goal, but the truth is, it’s an ever-changing target. With the development of digital healthcare technologies for patients, such as wearable devices and patient portals, patients have come to expect a certain level of convenience and access to their own healthcare, and that expectation will only grow from there.

Fortunately, there are some very exciting technology trends in healthcare that provide the exact level of access and control patients want today.

We surveyed 1,000 patients in the United States to find out exactly what they think of certain healthcare technologies to help you better understand which software and tools to use for your own patients.

Patient portals, EHRs and telemedicine top the rankings for most familiar health technologies

There are, of course, dozens of different healthcare technologies that work behind the scenes to improve the lives of patients. However, we wanted to focus on the patient-oriented tools. The goal is to identify the tools that will be the best investments for a smaller healthcare organization that wants to improve the patient experience on a limited budget.

To this end, we asked the patients in our survey how familiar they are with the various healthcare technologies for patients. Here is what we found:

Patient portals

More than half of patients (58%) know patient portals “very well”, ie they have personally used this type of software before. This is great news for physicians looking for a software solution with a high ROI to improve the experience for their patients. Here are some of the benefits of patient portals:

  • Improved patient / doctor relations

  • Better clinical results

  • Optimized work flow

Patient portals allow patients to take a more active role in their health care by allowing them to schedule appointments themselves, view their health information (for example, lab results and medical history). ), view their bills, easily make payments and manage prescriptions.

Electronic health records

Oh my God, do we love EHRs. And it turns out that patients too: 56% say they are very familiar with this software, and that’s not surprising when you consider the widespread adoption of EHRs among health care providers.

We’ve done studies that show that patients prefer doctors who use EHRs, and that works in your favor. Here are some of the benefits of using EHRs:

  • Less time spent on simple processes

  • Better care delivery

  • Easier data collection

  • Better organization

There is also the added benefit of security features that come standard with many EHR systems and designed to protect patient data from exposure to a security breach. With all the positive data available on EHR adoption, it’s obvious that this isn’t a healthcare trend that’s going to go away anytime soon.


OK, amazing as EHRs are, the tech trend of telemedicine has been the real MVP for patients—above all last year thanks to the COVID-19 pandemic.

Patients love telemedicine. They have been doing this for quite some time now, but the use and familiarity with telemedicine has increased exponentially since March 2020. Here are some of the benefits of telemedicine for patients:

  • Quick access to care without having to leave home

  • Reduced waiting times

  • Improving the quality of patient care

And there are also many benefits for physicians:

  • The ability to treat more patients

  • Better communication with patients

  • Better relationships with patients

As the pandemic draws to a close, it is clear that patients will continue to enjoy the benefits and convenience of telehealth, so healthcare providers will be advised to continue this service into 2021 and beyond.

Patients say communication and access to their own health information is most improved by technology

The great thing about modern healthcare technology trends is that they don’t just improve one aspect of the patient experience. In reality, these technologies improve a lot of things for patients. And the reason we know that is because we asked them.

the bar graph shows how aspects of the healthcare experience have been improved by technology

The top two choices for this question, communication with physicians (55%) and access to health data (51%), reflect the increased desire of patients to control their own health care experience.

In 2019, we conducted a survey to find out what patients thought about shared decision-making. We found that 97% of patients preferred a doctor who took their preferences and concerns into account before determining a treatment plan.

Another way to say the exact same thing is that in 2019, 97% of patients said they would prefer providers who engage in shared decision-making.

This is actually great news for physicians. Evidence has shown that when patients take a more active role in the decision-making process, patient care and outcomes improve. Which means investing in tools like patient portals that encourage patients to become more involved in their healthcare is a great way to improve the overall patient experience.

Patients are fully integrated into AI healthcare applications

Artificial intelligence has been a A long-time hot topic in the healthcare industry – from diagnostic algorithms to machine learning that powers decision support – but AI applications continue to grow. When it comes to AI tools for patients, the best known tend to be things like chatbots and AI powered virtual assistants.

In fact, almost half of the patients in our survey have interacted with these types of chatbots themselves.

donut chart showing patients who directly interacted with AI-powered virtual nurse chatbots

We also asked patients how much they trust artificial intelligence to improve healthcare.

donut chart showing patient confidence in adopting AI for healthcare

It turns out that the majority of patients actually trust artificial intelligence when it comes to their healthcare. This is, again, great news for physicians, as AI has already been proven to make life easier for healthcare professionals and patients.

Even something as simple as integrating an AI-based chatbot or virtual assistant into your practice’s website or patient portal can increase patient response rates and provide support. real time to patients who need it.

Equip your practice with the right tools

If you want to explore some of these healthcare technology trends to improve the patient experience, a good place to start is to educate yourself about your options. Here are some buying guides for the tools mentioned in this article to get you started:

When you’re ready to move on to selecting your software, our medical advisors can help by providing you with an organized list of software vendors that meet your explicit needs. To start this process, schedule a call or start a conversation with an advisor at any time.

Methodology of the survey

To collect the data presented in this report, we interviewed 1,296 patients in the United States in May 2021. We used screening questions to reduce the number of respondents to 1,001 with the relevant and timely experience necessary to provide specific answers to these survey questions.

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