Amex Customers Facing Website and App Issues
On Monday, April 4, American Express customers were still facing disruption as problems with the card giant’s systems continued to limit access to its website and app.
“We are aware that technical difficulties are currently affecting our telephone services, certain online account services and certain American Express application services,” the company said in an announcement posted on its website. “We apologize for any inconvenience. We are working to resolve the issue as soon as possible.”
Read more: Amex Sees Payment Friction and Security Improvements in Revised 3DS2
According to Bloomberg, the issue was first reported on Friday and is preventing some cardholders from making payments, leading to a glut of customer calls, which has led to longer than normal wait times.
Tech blog Bleeping Computer writes that it ran several tests in which it saw the American Expess site and mobile app’s login screen prompting for a “one-time verification” code with each successful login attempt. , even if the user was logging in from the same device previously used to access the account.
Their report cites technologist Jacob Rothstein, who speculated that the problems could be linked to American Express’ “one sign-in for all accounts” feature that allows customers to access savings accounts and cards. credit from a single dashboard.
Meanwhile, cyber threat analyst Anis Haboubi wondered if recent attacks on Okta, Sitel and Globant by hacking group Lapsus$ could be behind the outage, as Sitel and Globant count Amex among their customers.
Learn more: Okta Hacker Lapsus Group’s Latest Target $
However, Bleeping Computer notes that there is no evidence of a hack here.
The hack of Okta – a digital authentication company – was reported last month, as part of a larger Lapsus$ campaign that also targeted Samsung, Ubisoft, Nvidia and Microsoft.
Okta said the hack could have compromised hundreds of customers, with the hackers posting what appeared to be internal company network screenshots.