5 Newly Revamped CPF Website Features You Should Know – Mothership.SG

Demystify the CPF

When I was told to review the new CPF Board website and write an article about it, I wasn’t very enthusiastic.

There was even some fear because of my frustrating experiences with the old website.

But after spending some time exploring the newly revamped CPF Board website, I was pleasantly surprised at how easy it was for me to navigate the revamped website.

Like many of my peers, my understanding of CPF has always been basic. I accepted CPF as an inescapable facet of living and working in Singapore.

Every month the government takes part of my salary and hides it in a safe place so that in old age I can provide for my medical needs and get a monthly payment for my retirement.

Apart from housing, I didn’t know what else the CPF could do for me.

For example, one thing I couldn’t figure out about CPF was why there are all these different accounts. I finally got my answer after exploring the new website.

Here are some things I discovered while new website.

1. Personalized and easy to navigate user interface

After logging in with Singpass, I was directed to a personalized dashboard, which shows my CPF account balances and latest transactions.

When my mouse hovered over the little “i” icon at the end of each account, a popup appeared explaining what each account is for.

Pop-up boxes with explanations. Screenshot of the CPF website.

Screenshot of the CPF website.

Clicking on the “CPF Overview” tab also brought up this neat infographic, which helped me get the big picture.

Screenshot of the CPF website.

The information is organized into small nuggets and everything is now carefully categorized according to four main themes: “Making your savings grow”, “Retirement income”, “Access to property” and Health financing”. I found myself clicking through the various tabs (under the associated info panel) to find out more.

Screenshot of the CPF website.

All dashboards and information about me are accessible via the “my cpf” tab.

Screenshot of the CPF website.

2. Make an online nomination

For example, if you click on the “Plan for your loved ones” dashboard, you are directed to a page where you can make your CPF appointments, entirely online. This means that you decide how your CPF savings are distributed upon your death. You can also appoint two witnesses, who will also testify to your intention to make an online nomination.

Along with making a nomination, you can also view your nomination details under the same dashboard.

3. Check your children’s CPF balances

Being the proud new dad of a five-month-old baby girl, Emma, ​​I was curious about the “Child” dashboard.

By clicking on it, I can see my daughter’s MediSave balance which can be used for her medical needs, such as recommended childhood vaccinations.

Previously, parents had to submit a request to view their child’s CPF records. It is more convenient.

I also noticed that the $4,000 MediSave grant that all Singaporean newborns receive had already been credited to Emma’s account.

4. Top up via PayNow QR codes

One of the best features of the revamped website is that everything works with QR codes.

You can now top up your various CPF accounts via the electronic cash register, simply by scanning a QR code using a PayNow banking application. I topped up my special account via PayNow and it took me less than two minutes to do so.

Screenshot of the CPF website.

If you top up your Special Account/Retirement Account, or those of your relatives, you can benefit from tax relief equivalent to the amount of the top-up in cash, subject to a ceiling of S$16,000 per calendar year.

5. Custom Boosts

I also noticed that the website shows relevant notifications at certain intervals. For example, I recently wrapped up a 3 week stint as an assistant respite at a high school and visited the website after payday. I was pleasantly surprised to see a reminder to check if my employer paid my CPF dues.

Screenshot of the CPF website.

Effortless transactions, all from your mobile phone

After going through the various tabs, I can’t say I’m a CPF expert but I am more informed.

For example, I can now tell you that the interest rate is up to 3.5% for my ordinary account and up to 5% for my special and MediSave accounts, which got me thinking about the opportunity to put more money in my OA to take advantage of the high interest rate.

Infographics make information easily digestible. Screenshot of the CPF website.

Most transactions can be completed quickly and effortlessly online or through the CPF mobile app.

I helped my mum download the app to her mobile phone and she is so happy that she can now check her CPF account balances without having to come to the CPF service center.

You can easily download the app from Apple or Google Store.

In the wings

Since the revamped website is a huge improvement over what I remember from the old website, I was curious how it all came together.

I had the opportunity to speak to Thong Bee Chum, Senior Deputy Director of the CPF Board, who managed the website redesign project.

Bee Chum shared that the team behind the website redesign compacted and streamlined what was over 1,000 pages of content into just over 320 pages. This was a collaborative effort between the different departments of the Council.

She added that the CPF Board has been committed to delivering a reinvented and personalized digital experience for Singaporeans since 2019 and has engaged the entire Board.

To support the redesign, CPF staff had to upskill and adopt agile processes behind the scenes. Many new and interesting positions have been created along the way, such as research and user experience design.

“I was new to this project and had to learn agile and agile implementation from scratch. It was a new way of working for me, where goals and tasks were accomplished in 3-week cycles called sprints.

Bee Chum recalled that the team spotted some issues with pages not displaying properly right before launch, and they had to camp overnight in the office to fix them. Fortunately, they managed to resolve them in time and were able to launch the website without any delays.

This whole experience has made her grateful for her team’s positivity and commitment when the going gets tough.

Bee Chum added that the CPF team is not over yet. They will continue to develop new products and improve the usability of the website for members.

All in all, I think the staff on the CPF board should really give credit for the work they’ve done in revamping the website. I guess the best compliment I can give them is that I’m spending a fraction of the time I spent on the old website doing more tasks than before.

You do not believe me ? Try it yourself!

This article is brought to you by the Central Provident Fund Board.

Top image via Lim WeiXiang.

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